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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Accidental damage protection
B) Onsite repair
C) Offsite repair, pick and return change
D) Offsite repair, offsite return

2. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) HP earned several recognitions for quality of support experience and excellence in operations.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) More than 60% of customers rated the service provided by HP as excellent.

3. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Asset Tagging
B) Printer and Accessory Installation
C) Offsite Repairs
D) PC Tracking and Recovery

4. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Priority Services

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers have security for lost laptops and desktops due to a mobile workforce.
D) Customers can save up to 44% of the cost of an out-of-warranty repair.

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