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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A. Identifying competitors who are engaging with the customers.
B. Identifying the customers' pain points and their associated compelling events or manifestations.
C. Highlighting the customers' ITIL Service Management issues.
D. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.

Question 2

With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?

A. director of distributed systems
B. director of service management
C. director of operations
D. director of mobile applications

Question 3

Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)

A. increased IT Network Operations Center efficiency
B. data analytics
C. silo busting
D. real-time compliance enforcement
E. management of physical and virtual environments
F. application performance issues
G. reduced down time and mean time to resolve (MTTR)

Question 4

According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?

A. Approximately 25 percent
B. Less than 15 percent
C. Approximately 75 percent
D. Approximately 50 percent

Question 5

Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?

A. connecting multiple event management teams
B. dashboard consolidation
C. model driven development and operations
D. model driven operations

Solutions: