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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Sales core features for AI | 15–20% | - Sales environment configuration - Data and process setup for AI features |
| Qualify and prioritize leads using AI | 15–20% | - Lead scoring and qualification models - AI-driven lead prioritization workflows |
| Optimize AI-driven sales | 20–25% | - Sales productivity and automation enhancement - Copilot and AI assistant capabilities in Sales |
| Extend and enhance Sales | 10–15% | - Integration with Microsoft Copilot and Power Platform - Extending Dynamics 365 Sales with AI capabilities |
| Develop deals using intelligent opportunity research | 25–30% | - AI-assisted deal progression strategies - Opportunity insights and forecasting |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three rules does Dynamics 365 provide as default options to use for suggesting contacts?
Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.
- A. The user assigned as your manager on your system user record.
- B. The Record Owner of your linked business unit.
- C. The system user who updated a timeline activity on the initiating record.
- D. The Record Owner of the initiating record.
- E. The Created By of the initiating record.
- F. The Last Modified By of the initiating record.
Correct Answer: A,D,E 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
A sales director wants representatives to focus on high-priority prospects every morning without manually reviewing hundreds of records. Which feature best supports this objective?
- A. Sales Accelerator worklist
- B. Audit History
- C. Duplicate Rules
- D. Security Roles
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
You configure Dynamics 365 Sales for a company.
The company plans to implement the Sales Close Agent in Research mode.
You need to identify the capabilities of the agent.
Which two capabilities should you identify? Each correct answer presents a complete solution.
Choose two.
NOTE: Each correct selection is worth one point.
- A. Initiate follow-up communication with customer contacts using templates and customer data.
- B. Analyze historical interaction data and generate opportunity insights.
- C. Review deal signals, then record next actions based on risks and recommended mitigations.
- D. Generate outreach tasks for sellers based on interaction signals and deal status changes.
- E. Guide customers through the sales funnel by running engagement sequences across the sales process.
Correct Answer: B,C 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?
- A. Copilot exports all customer data.
- B. Copilot ignores security roles.
- C. Copilot displays all CRM records.
- D. Copilot respects Dynamics 365 security permissions.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.
The company wants to ensure that AI usage is tracked and billed monthly.
The company requires that AI billing uses pre-paid credits.
You need to configure the billing based on the requirements.
Solution: Configure capacity overages to the billing plan on the Dynamics 365 Sales environment.
Does the solution meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
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