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WGU Information Technology Management QGC1 Sample Questions:

1. A business struggles to manage inquiries and follow-ups because data is spread across different systems.
Which software type could address this problem?

A) Enterprise resource planning solution
B) Digital marketing management system
C) Customer relationship management system
D) Advanced business intelligence platform

2. Which two reasons show why organizations need to effectively grasp the deep currents of technological evolution? Choose 2 answers.

A) To use this knowledge to protect themselves against sudden and fatal technological obsolescence
B) To provide an organization with a valuable strategic advantage
C) To discover ways to reduce its number of employees and, at the same time, reduce labor costs
D) To keep its manufacturing production running at the current rate

3. Which plan covers backups and redundant systems for operational continuity?

A) Compliance management plan
B) Risk management plan
C) Disaster recovery plan
D) Infrastructure upgrade plan

4. How does a customer relationship management (CRM) system facilitate collaboration among sales, marketing, and customer service teams?

A) By managing campaign workflow approvals
B) By tracking internal communication metrics
C) By providing a centralized sharing platform
D) By assigning shared customer tasks

5. Which hacking method involves forging the from address so that replies go to an unintended audience?

A) Spyware
B) Spoofing
C) Hoaxes
D) Packet tampering

Solutions: