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Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) What user support model does your organization use today to answer IT and Slack-related questions?
D) Which internal teams collaborate most frequently in your current organization?

2. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide default channel, optional
B) Org-wide default channel, required
C) Org-wide channel, required
D) Multi-workspace public channel

3. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) An ice-breaker asking participants what kind of music they play at their desk.
B) A huddle about the participants' favorite remote work tips.
C) A poll asking participants if they prefer Slack, Teams or email.
D) A multiple-choice knowledge check question about the benefits of threads.

4. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and a social workspace
B) Three workspaces - a general global workspace, an external workspace and a social workspace
C) Two workspaces - a general global workspace and an external workspace
D) One global workspace for all collaboration

5. Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?

A) Hidden
B) Invite-only
C) Open
D) By request

Solutions: