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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 2: Policies and Settings | 22% | - Identity and access management - Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations |
| Topic 3: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 4: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies |
| Topic 5: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 6: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
Which discovery question will best help you understand your client's security concerns and guidelines?
- A. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
- B. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
- C. What user support model does your organization use today to answer IT and Slack-related questions?
- D. Which internal teams collaborate most frequently in your current organization?
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
- A. Org-wide default channel, optional
- B. Org-wide default channel, required
- C. Org-wide channel, required
- D. Multi-workspace public channel
Correct Answer: B 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?
- A. An ice-breaker asking participants what kind of music they play at their desk.
- B. A huddle about the participants' favorite remote work tips.
- C. A poll asking participants if they prefer Slack, Teams or email.
- D. A multiple-choice knowledge check question about the benefits of threads.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?
- A. Two workspaces - a general global workspace and a social workspace
- B. Three workspaces - a general global workspace, an external workspace and a social workspace
- C. Two workspaces - a general global workspace and an external workspace
- D. One global workspace for all collaboration
Correct Answer: B 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?
- A. Hidden
- B. Invite-only
- C. Open
- D. By request
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
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