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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionObjectives
Topic 1: Channel and Collaboration Management- Messaging and collaboration features
- Channel structure and governance
Topic 2: Integrations and App Management- Salesforce and third-party integrations
- Slack app installation and management
Topic 3: Security and Compliance- Authentication and access controls
- Data retention and compliance settings
Topic 4: Troubleshooting and Support- Common workspace issues resolution
- Admin tools and diagnostic capabilities
Topic 5: Workspace Administration- Slack workspace setup and configuration
- User provisioning and identity management

Salesforce Certified Slack Administrator Sample Questions:

You're a Workspace Primary Owner for a Slack Pro workspace.
App requests from users are overwhelming.
You decide to create an app approval process.
Which two questions should you ask requestors during the app approval process?
(Choose 2 answers.)

  • A. Does the app support Enterprise Key Management (EKM)?
  • B. Does the app support Data Loss Prevention (DLP)?
  • C. Are competitors using the requested app?
  • D. Does the app require a license?
  • E. What is the urgency level for the app request?
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

  • A. Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
  • B. Members must use a biometric reader to authenticate with Slack.
  • C. Members must have a sophisticated and complex password that is updated regularly.
  • D. Members must submit a verification code along with their password each time they sign in.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)

  • A. Sets permissions on who can view your workspace analytics.
  • B. Assigns default channels to users when they start working at the company.
  • C. Assigns default Slack app integrations to users when they start working at the company.
  • D. Sets channel management permissions at the workspace level.
  • E. Notifies a group of members who often need to be notified at once. For example: @managers
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

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You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?

  • A. Send an @everyone in a message to your workspace-wide #general channel.
  • B. Direct message your key contact who belongs to the connected channel, so they are directly informed.
  • C. Send a message that includes an @channel and @here to #supplier-bindings.
  • D. Send a message that includes an @channel and @everyone to #supplier-bindings.
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Correct Answer: C  🗳️

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Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

  • A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
  • B. The number of messages posted in the #help-hr triage channel over the past 30 days
  • C. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
  • D. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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