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- Total Questions: 212
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support |
| Channel & User Group Administration | 28% | - Configure channel management policies - Convert public channels to private channels - Manage default channels and required channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices |
| Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles - Configure user provisioning and deprovisioning |
| App Administration | 10% | - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows |
| Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Configure domain and IP restrictions - Monitor and audit workspace activity |
Salesforce Certified Slack Administrator Sample Questions:
1. Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?
A) Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides
B) Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides
C) Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides
D) Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides
2. As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?
A) Take action from each channel's settings.
B) Utilize bulk channel lifecycle management APIs.
C) Use Slack's channel management tools.
D) Request that each channel owner take action.
3. You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
A) Users are automatically added to a set of private and public channels.
B) Members and guests can find each other and interact as they're added to default channels.
C) Default channels orient new members and model channel naming conventions.
D) Default channels are always required, so members won't miss important updates.
4. Your company is on the Slack Business+ plan and is interested in setting up SCIM provisioning in their identity provider (IdP) to more efficiently manage their Slack user base.
Which two benefits would the company gain from using SCIM provisioning? (Select the TWO best answers.)
A) They can deactivate users automatically from their IdP.
B) They can pre-provision Multi-Channel and Single-Channel Guests to their workspace.
C) Users only need to remember one set of credentials for all the applications they use.
D) They do not have to pre-provision any users; employees will automatically create an account when they attempt to log in for the first time.
E) They can sync custom profile fields to obtain more useful analytics about employees' Slack usage.
5. Andrew is the Primary Org Owner for his company's Enterprise Grid org, which consists of three workspaces.
Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.
Which role should Andrew give Frank in Slack?
A) Workspace Admin
B) Primary Org Owner
C) Member
D) Multi-channel Guest
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,B | Question # 5 Answer: A |
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