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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

The BEST Processes to automate are those that are?

A. Carried out by lots of people
B. Simple and well understood
C. Carried out by Service Operations
D. Critical to the success of the business mission

Question 2

In which core publication can you find detailed descriptions of Service Catalogue
Management, Information Security Management and Supplier Management?

A. Service Design
B. Service Strategy
C. Service Operation
D. Service Transition

Question 3

Which of the following sentences BEST describes a Standard Change?

A. A Change that correctly follows the required Change process
B. A Change to the service provider's established policies and guidelines
C. A pre-authorised Change that has an accepted and established procedure
D. A Change that is made as the result of an audit

Question 4

Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities

A. 2 and 4 only
B. 1 and 3 only
C. All of the above
D. 1, 2 and 4 only

Question 5

The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?

A. Service Design
B. Service Strategy
C. Continual Service Improvement
D. Service Transition

Solutions: