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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
B) To balance the audio levels of calls.
C) To load the software onto agent computers.
D) To manage the workload of individual agents.

2. What does the term "codec" refer to in the context of AICC voice communications?

A) A protocol for call control.
B) An algorithm that compresses and decompresses digital audio data.
C) A type of database used for storing recordings.
D) A device for connecting to the PSTN.

3. When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?

A) Forcing all agents to work in the same time zone.
B) Centralized management and monitoring with localized configuration where needed.
C) Using a single, global SIP trunk provider.
D) Using the same hardware in every data center.

4. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?

A) The IVR menu.
B) The call recording system.
C) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
D) The network firewall.

5. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Warm Standby: Systems are running but require a database sync and configuration import.
B) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
C) Cold Standby: Infrastructure is provisioned but requires manual data restoration.
D) Backup and Restore: Relies on nightly backups with a recovery process of several hours.

Solutions: