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HP HP5-B13D Exam Syllabus Topics:

SectionObjectives
Topic 1: Selling HP Services Value Proposition- Competitive positioning
  • 1. Differentiation in managed services
    • 2. HP vs third-party service providers
      - Customer business outcomes
      • 1. Cost optimization models
        • 2. Productivity and uptime benefits
          Topic 2: HP Personal Systems Services Portfolio- Service offerings for HP Personal Systems
          • 1. Managed services for PCs
            • 2. Support and warranty services
              • 3. Device lifecycle services
                Topic 3: Sales process and customer engagement- Customer needs assessment
                • 1. Service attachment opportunities
                  • 2. Workforce requirements analysis
                    - Solution positioning
                    • 1. Lifecycle selling approach
                      • 2. Bundling hardware and services
                        Topic 4: Regional considerations (EMEA & APJ)- Market-specific service delivery models
                        • 1. Channel partner enablement
                          • 2. Regional compliance and support structures

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