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Cisco 642-416 Exam Syllabus Topics:

SectionObjectives
Topic 1: Messaging and Presence Solutions- Unified Messaging and Presence
  • 1. Single Number Reach and mobility features
  • 2. Presence integration
  • 3. Cisco Unity and Unity Connection
Topic 2: Cisco Unified Communications Architecture- Unified Communications Solution Architecture
  • 1. Enterprise collaboration architecture
  • 2. High availability and redundancy design
  • 3. Scalability and capacity planning
  • 4. Business and technical requirements analysis
Topic 3: Contact Center and Collaboration Applications- Customer Interaction Solutions
  • 1. Cisco Unified Contact Center architecture
  • 2. Deployment models
  • 3. Multichannel communications
Topic 4: Management and Operations- Unified Communications Management
  • 1. Maintenance and lifecycle management
  • 2. Provisioning and operations management
  • 3. Monitoring and reporting
Topic 5: Design Methodology- Unified Communications Design
  • 1. Solution selection
  • 2. Security and resiliency considerations
  • 3. Network assessment
  • 4. Migration and deployment planning
Topic 6: Call Processing and Unified Communications Components- Cisco Unified Communications Manager
  • 1. Conference and media resources
  • 2. Dial plan considerations
  • 3. Call processing architecture
  • 4. Device registration and endpoint support

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