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BlackBerry BCP-620 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations and Maintenance- System optimization
  • 1. Backup and recovery strategies
    • 2. Performance tuning
      - Monitoring and troubleshooting
      • 1. Log analysis and diagnostic tools
        • 2. Common deployment and synchronization issues
          Topic 2: BlackBerry Enterprise Solution Architecture- Components of BlackBerry Enterprise Server (BES) in Exchange environments
          • 1. Messaging flow between Exchange and BlackBerry infrastructure
            • 2. Core server roles and dependencies
              - Design considerations
              • 1. Scalability and capacity planning
                • 2. Network and infrastructure requirements
                  Topic 3: Security and Policy Management- IT policy enforcement
                  • 1. Policy assignment and management
                    • 2. Compliance and governance considerations
                      - Device and data security
                      • 1. Encryption and secure communication
                        • 2. Authentication and access control policies
                          Topic 4: Installation and Deployment- Integration with Microsoft Exchange
                          • 1. Messaging database and mailbox configuration
                            • 2. Synchronization setup and validation
                              - BES installation in Microsoft Exchange environments
                              • 1. Prerequisites and system requirements
                                • 2. Deployment steps and configuration workflow

                                  BlackBerry Designing and Deploying a BlackBerry Solution in A Microsoft Exchange Environment Sample Questions:

                                  Question 1

                                  What can be deployed to reduce the financial cost of the BlackBerry solution in each office location when the BlackBerry device users are traveling around the campus? (Choose one)

                                  A. A WLAN configuration set
                                  B. BlackBerry Desktop Manager
                                  C. A remote BlackBerry Router
                                  D. BlackBerry Web Desktop Manager


                                  Question 2

                                  In an environment two BlackBerry Enterprise Server instances (BES1, BES2) have the same hardware configuration. BES1 connects to a Microsoft SQL Server 2005 Standard SP2; BES2 connects to a Microsoft SQL Server 2005 SP2 Express. They both connect into seven Microsoft Exchange Servers (Exch1-Exch7), each with 300 BlackBerry device users for a total of 2100 users. What would be the most efficient distribution of users for each BlackBerry Enterprise Server instance? (Choose one)

                                  A. Add 100 users from each Microsoft Exchange Server to BES2 and 200 users from each Microsoft Exchange Server to BES1
                                  B. Add 200 users from each Microsoft Exchange Server to BES2 and 100 users from each Microsoft Exchange Server to BES1
                                  C. Randomly add all users to the two BlackBerry Enterprise Server instances for the complex algorithm to be used
                                  D. Add 150 users from each Microsoft Exchange Server to each BlackBerry Enterprise Server instance
                                  E. Add all users from Exch1-Exch4 to BES1 and all users from Exch5-Exch7 to BES2


                                  Question 3

                                  On which three servers can you run the Performance Monitor tool to help resolve issues with performance with the BlackBerry solution? (Choose three)

                                  A. DNS server
                                  B. Domain controller
                                  C. Microsoft SQL Server
                                  D. Microsoft Exchange Server
                                  E. BlackBerry Enterprise Server


                                  Question 4

                                  Several BlackBerry device users report messaging delays on their BlackBerry devices of greater than 10 minutes during core business hours. Management wants to know when this issue first occurred. Which tool allows a user to review previously saved information and identify when the messaging delays first occurred? (Choose one)

                                  A. BlackBerry System Log Monitoring and Reporting tool
                                  B. BlackBerry Alert Service
                                  C. BlackBerry Enterprise Server User Administration tool
                                  D. BlackBerry Message Flow Reporting tool
                                  E. BlackBerry Enterprise Server Log Monitoring tool


                                  Question 5

                                  The BlackBerry Enterprise Server administrators of Plazmic Inc. decide they would like to setup a two node BlackBerry Administration Service cluster in each location. The two nodes in each location will be located on different subnets. What protocol needs to be configured on each BlackBerry Administration Service node to ensure that the two nodes can communicate properly with each other? (Choose one)

                                  A. Kerberos
                                  B. TCPPing
                                  C. TCP Multicast
                                  D. UDP Multicast
                                  E. UDPPing
                                  F. Answer Pending


                                  Solutions:

                                  Question 1
                                  Answer: A
                                  Question 2
                                  Answer: E
                                  Question 3
                                  Answer: C,D,E
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: F

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