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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A. Enable the ACCCM In Range feature in the Dialing Plan tab.
B. Check the 'Do Not Sync' box in the Dialing Plan tab.
C. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
D. Disable the ACCCM Range Management feature in the Dialing Plan tab.

Question 2

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A. SQLServer2008 R2Express
B. Microsoft MVC
C. .NETFramework4.0
D. Microsoft Silverlight3.0

Question 3

For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A. Database redundancy is required and the customer is using an SQL cluster in their environment.
B. The customer hastoomany servers and wantsto reduce hardware storage inventory.
C. The remote serveris on a slower speed network.
D. ACCCM does not support co-resident install.

Question 4

You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A. Microsoft MVC
B. Microsoft Silverlight
C. Microsoft IIS
D. .NET Framework 4.0

Question 5

You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A. Use the ODBC connector on Windows to verify communication.
B. Use the Ping command to test connectivity.
C. Run Windows Dcdiag.exe tool.
D. Run Windows netdiagtest.

Solutions: