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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. After a compensation study, the HR director learns that newly hired nurses have been paid higher wages than incumbent nurses for the past three years. Which is a cause for internal pay compression?

A) The company allows managers to make salary decisions independent of HR.
B) The market is flooded with highly qualified candidates for nursing positions.
C) The company has not adjusted pay ranges in light of changes in the market.
D) The company has not offered a cost-of-living increase recently.

2. How would you describe the most effective approach to diversity recruitment?

A) Train hiring managers and other interviewers on appropriate, and inappropriate, questionsto ask during an interview.
B) Expand advertising sources to include diversity-focused prof essional organizations andwebsites.
C) Alter workplace practices to appeal to multiple generations of employees-leveragetechn0104, where appropriate, and train older workers on this technology.
D) Hire more diverse employees into the workplace.

3. According to the Thomas-Kilmann Conflict Mode Instrument chart, as the importance of a goal/ assertiveness and the importance of a relationship/cooperation both increase, an ideal conflict resolution style is "collaborating." Under the same model, as the importance of a goal/ assertiveness increases and the importance of a relationship/cooperation is minimal, what is the likely response?

A) Compromising-let,s make a deal"
B) my way or the highway"
C) Accommodating-,Whatever you want is 0K with me"
D) Avoiding-WI don,t want to deal with it"

4. What is the biggest risk in conducting an employee satisfaction survey?

A) The potential for employees to not be truthful in their responses
B) Skewed results because only the most satisfied employees respond
C) The potential for the responses to not be anonymous
D) No employer follow-through on the results gathered from employees

5. After the focus teams are up and running with renewed leadership buy-in and clearly defined timelines and goals, the HR director checks in with the COO to see how his vision is playing out. The COO is grateful for the director's initial observations and course correction suggestions but observes that since the teams have been working more closely together, there has been a rise in conflicts due to misunderstandings between team members from different regions and cultures. Which of the following actions that the HR director could recommend would be most effective?

A) Issue a "celebrate diversity" online training for all team members to take.
B) Design a team-building activity that connects members to common work goals and values.
C) Let the misunderstandings play out naturally to encourage the evolution from conflict to collaboration.
D) Assign conflicting team members to different teams or projects to ease the tension.

Solutions: