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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service DueDate
C) Service Urgency
D) Customer Working Hours

2. Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A) Confirm the Technician's mobile device is online.
B) Investigate the Work Order lifecycle.
C) Review Service Appointment automation.
D) Verify the Dispatcher ran the Service Appointment data job.

3. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)

A) Products Required for Work Orders
B) ProductsRequired for Service Appointments
C) Products Required for Work Order Line Items
D) Products Required for Service Resources

4. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
B) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
C) Default Travel Speed is used only if a different travel speed is null on the resource.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Set Auto Schedule to True upon creation of the Service Appointment.

5. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A) Arrival Window Start, Arrival Window End
B) Actual Start, Actual End
C) Earliest Start Permitted, Due Date
D) Scheduled Start, Scheduled End

Solutions: