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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

A) focus groups and workshops
B) Observation and interviewing
C) Brainstorming and prototyping

2. In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

A) Deploy
B) Plan
C) Test
D) Build

3. A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

A) As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
B) As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
C) As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

4. The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?

A) A single activity box can answer Who, What, When, Why, and How.
B) Complex processes can be documented with 20 or more activity boxes.
C) Key parts of a process can be easily identified by using different shapes.

5. A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

A) Conduct elimination with stakeholders regarding their parts of the process.
B) Review the documentation to ensure that information gathered about the process is correct.
C) Using strategy analysis, define models of how gaps in the business process can be resolved.

Solutions: