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Simens STI-884 Exam Syllabus Topics:

Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:

1. What is Web conferencing?

A) A telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call.
B) Live meetings or presentations over the Internet.
C) A type of groupware, also called visual collaboration.
D) A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

2. Which best signifies what to focus the conversation on when interacting with Value Chiefs? (Choose two)

A) Operational savings and value
B) Cost Management and financial measurement
C) Growing the business
D) Increasing productivity

3. What is a firewall? (Choose two)

A) Software that looks for specific patterns in data.
B) A filter that blocks certain types of traffic, ports, and specific Web sites.
C) Software that checks for malicious programs.
D) A filter that limits access into the business from the Internet.

4. Which technology is used in video conferencing?

A) Dual-mode handsets, SIP compatible PBXs, and a VoWLAN ready enterprise-wide WLAN.
B) IM gateway systems.
C) Digital compression of audio and video streams in real time.
D) XCON - Centralized Conferencing Working Group.

5. Which of the following are benefits of open-ended questions? (Choose two)

A) Open-ended questions demonstrate to your prospect that you're interested in learning about their business.
B) Open-ended questions demonstrate to your prospect that you understand his business.
C) Open-ended questions help you develop an initial understanding of your prospect's business issues and problems.
D) Open-ended questions generate detailed and complete information on a prospect's problem areas.

Solutions: