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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.

A) To store information securely and leverage it
B) To perform delegated admin actions
C) To help gather critical information about your users
D) To implement consent flows for GDPR compliance
E) To offer tools for building a trust-based relationship with your users

2. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A) Using knowledge base management
B) Using installed base management
C) Using work ticket management
D) Using workflow rule management

3. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A) Policy-based access control
B) Delegated administration
C) Access management
D) Identity management
E) Organizational management

4. Which of the following can you use to explore released APIs?

A) SAP Integration Suite
B) SAP Application Interface Framework
C) SAP Business Accelerator Hub

5. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A) IDoc
B) RFC
C) OData
D) SOAP

Solutions: