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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you prevent users from adding an installed base within a ticket?

A) Download the installed base for offline editing
B) Keep the installed base status as in Preparation
C) Use an action to block the installed base if it is active
D) Add a new inactive item to the structure of the installed base

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define business roles
B) Define the organizational structure
C) Execute data migration
D) Set up scoping

3. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
B) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
C) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA

4. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SAML
B) OpenlD2.0
C) X 509
D) SPNEGO

5. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want another user to review a business object before it is processed further
B) You want to define multiple review steps for the same business object
C) You want to define multiple review processes for the same business object
D) You want an administrator to activate a custom business object

Solutions: