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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

After providing information to a patient or care partner, what can BEST help assess for understanding or adherence?

A. Empathy statement
B. Survey responses
C. Open-ended questions
D. Teach-back technique

Question 2

Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A. Inviting community members to join
B. Assembling written training materials
C. Meeting with current volunteers to gather ideas
D. Working with leadership and staff to get buy-in

Question 3

Which statement is TRUE about transformational leadership?

A. It is task- and outcome-oriented.
B. It focuses on increasing employee motivation and engagement.
C. It promotes compliance with existing organizational goals through supervision.
D. It is especially effective under strict timelines and resource constraints.

Question 4

Which of the following can ONLY be achieved through qualitative data collection methods?

A. Identifying top opportunities for patient experience improvement
B. Determining the healthcare priorities of the community served
C. Understanding why patients feel a certain way about their care experiences
D. Measuring a healthcare organization's performance on patient satisfaction

Question 5

Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. What is the BEST strategy below to help bridge the gap and provide balance?

A. Staff interviews and PDCA cycle implementation
B. Review of system budget and resources, identification of solution, implementation, and 6- month check
C. Needs assessment based on observational data and interviews, ideation, and prototyping
D. Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere

Solutions: