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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Deleting a lead also removes the lead from the marketing list.
C) Marketing list members can be added after the list is activated.
D) Marketing list members cannot be qualified until the list is activated and unlocked.

2. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Currency Amount pricing method.
B) Use the Percent Markup: Current Cost pricing method.
C) Use a Discount List.
D) Use the Percent of List pricing method.

3. When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

A) when the goal record is saved
B) when a user clicks the Recalculate button
C) as scheduled on the service calendar
D) automatically

4. A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to achieve this goal? (Choose all that apply.)

A) In the Phone Call activity for the referenced campaign, select Promote to Response.
B) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
C) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
D) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.

5. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Enter the close date on the close opportunity form.
C) Relate the opportunity to at least one competitor.
D) Activate all draft quotes related to the opportunity.

Solutions: