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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. All users have Lync Mobile installed on their Windows mobile devices. Users report that they receive instant messages only when the Lync Mobile app is active in the foreground. You need to ensure that mobile users are able to receive instant messages at all times.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Open port 5223/TCP outbound on the company firewall.
B) Upgrade the Lync 2010 Mobile app on the Windows mobile devices.
C) Set up hosting provider federation between your organization and the Push Notification Service at Lync Online.
D) Install the Lync Mobility components on the Edge Server.
E) Enable Push Notifications and Federation from the Lync Server Management Shell.

2. DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

3. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You deploy a managed response group. The agent participation policy is set to Formal and the routing method is set to Longest Idle. All agents have been logged in for more than four hours. On average, each agent responds to five calls per hour. One agent has not received any calls. All of the other agents have received calls. You need to ensure that all agents can receive calls through Response Groups. What should you do?

A) Turn off Enhanced Privacy Mode.
B) Disable Agent Anonymization.
C) Enable Agent Anonymization.
D) Turn on Enhanced Privacy mode.

4. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. Some users have Lync Mobile installed on their mobile devices.When the users attempt to sign in to Lync from their mobile devices on a carrier network, they receive the following error message: "Cannot connect to the server. It might be unavailable. Also please check your network connection, sign-in address, and server addresses." You need to ensure that users are able to sign in to Lync from their mobile devices on a carrier network. What should you do?

A) Add a LyncDiscover DNS entry that points to the Lync Edge Server.
B) Add a LyncDiscoverlnternal DNS entry that points to the Lync Front End Pool Server by using a reverse proxy.
C) Add a LyncDiscoverlnternal DNS entry that points to the Lync Edge Server.
D) Add a LyncDiscover DNS entry that points to the Lync Front End Pool Server by using a reverse proxy.

5. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for the Contoso company. The datacenter consists of two pools:
-A Lync 2010 pool named ConPool01 hosts the Central Management Store.
-A Lync 2013 pool named ConPool02. You are migrating from Microsoft Lync Server 2010 to Microsoft Lync Server 2013. The servers that run ConPool01 suffer a catastrophic failure. You need to ensure that the users that are hosted on ConPool02 are supported permanently on ConPool02. What should you do?

A) Run the Get-CsDatabaseMirrorState cmdlet, and then run the Invoke-CSManagementServerFailover PowerShell cmdlet.
B) Run the Set-CsConfigurationStoreLocation cmdlet.
C) Run the Install-CsDatabase PowerShell cmdlet, and then run the Move-CsManagementServer cmdlet.
D) Run the Invoke-CsPoolFailover PowerShell cmdlet.

Solutions: