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IBM P6040-009 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Diagnostics25%- Preventive maintenance
  • 1. Component replacement procedures
    • 2. Cleaning and inspection
      - System diagnostics tools
      • 1. Error codes and indicators
        • 2. IBM POS diagnostics
          Topic 2: Product Overview and Architecture20%- Hardware specifications
          • 1. Chipset and I/O subsystem
            • 2. Physical design and form factor
              • 3. Processor and memory configuration
                - Supported peripherals
                • 1. Scanners and payment devices
                  • 2. Printers and cash drawers
                    • 3. Displays and keyboards
                      Topic 3: Installation and Configuration25%- Hardware setup and assembly
                      • 1. Cabling and power connections
                        • 2. Component installation
                          - Operating system deployment
                          • 1. Supported OS versions
                            • 2. Driver installation
                              - BIOS and firmware configuration
                              • 1. Firmware management
                                • 2. BIOS settings and updates
                                  Topic 4: Troubleshooting and Problem Resolution30%- Hardware issue diagnosis
                                  • 1. Peripheral communication issues
                                    • 2. Power and boot problems
                                      • 3. Display and input failures
                                        - Software and connectivity troubleshooting
                                        • 1. Network and communication errors
                                          • 2. Driver conflicts

                                            IBM SurePOS 300 Models 330 and 33H Technical Mastery Test (P6040-009) Sample Questions:

                                            Question 1

                                            What is the first logical step in determining the source of the problem when the Power LED is not lit?

                                            A. Verify that the outlet has power
                                            B. Replace the power supply
                                            C. Replace the power cord
                                            D. Verify that the power cord is plugged in


                                            Question 2

                                            Which of the following BEST describes "Support Guide"?

                                            A. The downloadable manual that describes Retail Store Solutions support procedures
                                            B. An interactive Web tool that leads a person to the appropriate resources based on their responses to simple
                                            questions
                                            C. The IBM Web site where user guides and technical publications can be downloaded
                                            D. A list of frequently asked questions, arranged by product, that have been raised by actual users of IBM
                                            products


                                            Question 3

                                            What is the recommended method for cleaning the magnetic stripe reader on the keyboard?

                                            A. Slide the cleaning card through the MSR every 3-4 months.
                                            B. Use a damp cloth and guide it through the card slot.
                                            C. Vacuum it twice a year.
                                            D. The MSR never needs to be cleaned.


                                            Question 4

                                            What type and size of video memory does the SurePOS 300 terminal offer?

                                            A. 64 MB of dedicated Video RAM (VRAM)
                                            B. Up to 64 MB of shared Unified Memory Archeticture (UMA) RAM
                                            C. 128 MB of dedicated Rambus DRAM (RDRAM)
                                            D. Up to 128 MB of shared Synchronous Graphic RAM (SGRAM)


                                            Question 5

                                            Which two of the following operating systems are supported on the SurePOS 300 Models 330
                                            and 33H?

                                            A. Unix
                                            B. Windows XP Professional Edition
                                            C. Windows NT
                                            D. Microsoft DOS
                                            E. IBM Retail Environment for SUSE LINUX V 2.0


                                            Solutions:

                                            Question 1
                                            Answer: D
                                            Question 2
                                            Answer: B
                                            Question 3
                                            Answer: A
                                            Question 4
                                            Answer: B
                                            Question 5
                                            Answer: B,E

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