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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) MG support covers all business levels for Printing Systems.
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) The MG computer support line is available for consumers
D) All Printer Services lines are available for consumers who buy contractual services

2. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services.
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) 8W support covers all business levels for Custom Integration Services.
D) The 8W supportline is available for consumers.

3. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
B) HP Care Pack Services cover care services only.
C) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
D) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.

4. Which type of services can an HP Printing and Computing Services specialist sell?

A) The services are defined with each partner.
B) It depends on the geography; the permitted services vary from one country to another,
C) The specialist can sell services for server, data center printer, and computer.
D) The specialist can sell services for printing and personal systems.

5. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They look to increase their expenses in IT infrastructure.
B) They try to keep their current install base alive for the longest possible time.
C) They invest more in new hardware
D) They do not consider buying extra services.

Solutions: