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EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following guiding principles proposes the elimination of unnecessary work?

A) Progress iteratively with feedback
B) Think and work holistically
C) Keep it simple and practical
D) Start where you are

2. An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A) Collaborate and promote visibility
B) Focus on value
C) Keep it simple and practical
D) Start where you are

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Service management
B) Release management
C) Relationship management
D) Supplier management

4. What must always be done before an activity is automated?

A) Ensure that DevOps has been successfully implemented
B) Check that suitable new technology has been purchased
C) Ensure the solution removes the need for human intervention
D) Check that the activity has already been optimized

5. Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2

Solutions: