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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which two factors affect a service location decision? Choose 2 answers

A) Warehouse storage
B) Proximity to customers
C) Quality-of-life issues
D) Closeness to manufacturing facilities

2. Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers

A) Their influence and leverage over suppliers
B) Their influence over future legislation and regulations
C) Their control over internal operations
D) Their advertising costs

3. Which role do third-party logistics providers play in the supply chain?

A) Tier two distributors
B) Internal distributors
C) Tier three distributors
D) External distributors

4. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Software development
B) Production capacity
C) Current economic conditions
D) Capacity planning

5. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Reward employees; motivate staff performance; manage operations planned changes
B) Enhance competition; understand consumer preferences; maintain communication with operations
C) Baseline for managing quality process; investment in preventative costs; budgeting
D) Review and recommend product changes; satisfy customer needs; open communication

Solutions: