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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A. Regions define the maximum bandwidth allowed per all calls to and from locations.
B. Locations define the maximum bandwidth allowed per all calls to and from locations.
C. Regions define the maximum bandwidth allowed per call.
D. Locations define the maximum bandwidth allowed per call.

Question 2

Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A. QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.
B. Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.
C. A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.

Question 3

Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A. Agent_Skill_Group_Interval
B. Call_Type_SG_Interval
C. Dialer_Interval
D. Agent_Interval
E. Router_Interval

Question 4

In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A. The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
B. All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
C. The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
D. The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.

Question 5

A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A. 22,500
B. 30,000
C. 10,000
D. 15,000
E. 24,750

Solutions: