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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?

A) Did you turn off the computer improperly?
B) What steps have you taken to resolve the problem yourself?
C) What operating system are you using?
D) What is the issue?

2. When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

A) False
B) True

3. Which safety issue applies to newer Apple portable models?

A) Heavy internal frame
B) Soft battery enclosure
C) Sharp logic board edges
D) Fragile bottom case
E) High voltage display

4.
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A) Console
B) System Profiler
C) Terminal
D) Apple Name Tool
E) GSX
F) Apple Hardware Test
G) MRI

5. Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A) Measure logic board battery voltage.
B) Measure digital signals on the main processor.
C) Measure high voltage going to a CRT.
D) Measure AC current going to an optical drive.

Solutions: