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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Integrate and re-use equipment l already own
B) Add secure mobility features
C) Meet the UC needs of road warrior employees
D) Improve the customer experience
E) Grow my business

2. Which of the following is the best description of the SIP Line Appearance feature?

A) Permits instant two-way conferencing on SIP video endpoints
B) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
C) Allows placement of SIP calls on selectable trunk line extensions
D) Causes desk phones to present SIP call appearances the same as trunk line calls
E) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs

3. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) J129
B) K155
C) J179
D) J139
E) K165

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Quality Management Edition
B) Recorder Edition
C) Workforce Management
D) Desktop Trigger
E) Standard Edition

Solutions: