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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A. You need to buy additional licenses.
B. All cards may not be seated correctly.
C. Embedded Voicemail is not running properly.
D. 20 packets missed means too many packets lost; IP Office stops the call proceeding.

Question 2

A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A. Answer Pending

Question 3

After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A. The new PRI channels took all existing SIP Trunk Licenses.
B. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
C. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
D. The SIP lines had the SIP URI tab deleted.
E. The SIP lines had a Line ID of 15.

Question 4

A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A. Universal Messaging Service
B. Visual Voice
C. Voicemail Display
D. Integrated Messaging

Question 5

A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A. MAPI
B. IMAP
C. HTTP
D. POP3

Solutions: