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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Maintenance and Troubleshooting | - System upgrades and patch management - Fault isolation and diagnostics |
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Remove the Embedded Voicemail Card.
- B. Remove the daughter boards.
- C. Re-install the IP Office Professional License.
- D. Upgrade the system to the current GA software.
- E. Default the IP Office.
Correct Answer: B 🗳️
When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
- A. ARS:Alternate Route Wait Time = 0
- B. ARS:Alternate Route
- C. SIP line:Check OOS
- D. SIP line:Call Initiation Timeout = 0
Correct Answer: C 🗳️
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
- A. 8U
- B. 6U
- C. 12U
- D. 2U
Correct Answer: B 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?
- A. The 5420 DS is no longer supported.
- B. The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
- C. The 5420 DS is corrupted and must be replaced.
- D. If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
- E. Start the IP Office Manager application.
Correct Answer: E 🗳️
When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
- A. Network Region
- B. VLAN ID
- C. Group Number
- D. Gatekeeper Location
Correct Answer: C 🗳️
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