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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A) The prompt template version is incompatible with the chosen LLM.
B) The data being used for grounding is incorrect or incomplete.
C) The Einstein Trust Layer is incorrectly configured.

2. An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations. What should the Agentforce Specialist focus on when creating action instructions?

A) Write concise agent action instructions and test in Agentforce Builder.
B) Include comprehensive detailed descriptions and perform smoke testing.
C) Ensure the agent action label matches the utterance's intent.

3. A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
How should the Agentforce Specialist set this up?

A) Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
B) Create the serving endpoint in Databricks, then configure the model using Model Builder.
C) Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.

4. Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field.
What is the most likely cause of the issue?

A) The prompt template associated with summary field is not activated for that user.
B) The user does not have the Prompt Template User permission set assigned.
C) The user does not have the field Generative AI User permission set assigned.

5. An agent must decide whether to resolve a Case automatically or escalate it to a human. Which design principle BEST supports this behavior?

A) Static response templates
B) Human-in-the-loop design
C) Anonymous execution
D) Hard-coded escalation rules

Solutions: