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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. After modifying the IP Office's security settings and creating new user rights, you encounter an error when attempting to save the changes.
Why might this be the case?

A) The default Security password hasn't been modified.
B) The System password hasn't been set.
C) The changes are already in effect and don't require saving.
D) The IP Office's connection has been lost.

2. Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?

A) TAPILink Pro
B) Avaya Aura® Application Enablement Services
C) UMS
D) Voicemail Pro

3. A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone.
What could be the cause of this problem?

A) IP Office is not receiving the ICLID from PSTN.
B) Ring delay is not configured on system telephony settings.
C) High level is set on Incoming Call Route.
D) Improper configuration of the system Locale.

4. If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

A) A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
B) A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
C) A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
D) A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.

5. Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them.
What additional steps are required to allow customers to control the time profile using their phones?

A) Create a new short code with the time profile settings and assign it to the customer's phones.
B) Create a new user right group with the time profile settings and assign it to the customer's user accounts.
C) Create a new hunt group with the time profile settings and assign the customer's extensions to it.
D) Create a new directory number with the time profile settings and assign it to the customer's phones.

Solutions: